Shipping
Everything here is printed when you order it, so there are two clocks: the time on the machine, and the time in the post. This page tells you what to expect from both.
Last updated 28 August 2026
Checkout is not open yet. These terms are published in advance so you can read them before we start taking orders, and they will apply to every order from the day checkout opens.
Rates
- Standard, anywhere in Australia
- $15.99
- Express, anywhere in Australia
- $27.99
- Orders over $100
- Free standard post
- Outside Australia
- Not available yet
Shipping is charged once per order, not per item, and it is shown before you pay. Free standard shipping applies automatically once the items in your cart reach $100 before any multi-buy discount; you do not need a code. Express is still charged on an order that qualifies for free standard shipping, because you are paying for the faster service rather than the postage.
How long it takes
Nothing is sat on a shelf waiting. We start printing your order the same day you order, which is why the colour you picked is the colour you get rather than the colour that happened to be in stock.
- Printing starts
- Same day
- Printed, packed and dispatched
- 1 to 3 business days
- A Still Life set of three
- 2 to 4 business days
- Then, standard post
- 2 to 7 business days
- Or, express post
- 1 to 3 business days
Your print starts the day the order arrives. A single small piece is often printed, packed and posted the same day or the next. The dispatch window above is the one we will always hit rather than the one we usually hit, because a lead time on a page like this is a promise and we would rather beat it than explain it. Either way your order is dispatched within it.
The printing time is ours and we control it, which is why printing begins the same day rather than sitting in a queue. The delivery time after dispatch belongs to Australia Post, and their published estimates are estimates, not guarantees. Express buys a faster trip through their network; it does not make the printing part any quicker, so the total is always printing plus post.
A set of three is three separate prints, one after another on one machine, which is why it has its own window rather than being squeezed into the single-piece one.
Tracking
Every order goes with tracking, at both rates. You will get a dispatch email with the tracking number the day it leaves us. If that email has not arrived within 3 business days of ordering, check your junk folder first and then email us.
Where we send it
We deliver anywhere in Australia, including PO boxes and Parcel Lockers. We do not ship overseas at the moment. If you are outside Australia and want something, email ethan@arrowhit.xyz and we will tell you honestly whether we can make it work.
Please check your delivery address before you pay. Once a parcel has been dispatched we cannot redirect it for you, and an order returned to us because the address was wrong will need the postage paid again to send it back out.
If it arrives damaged, or does not arrive
Both of these are our problem to solve, not yours to absorb.
- Damaged in transit. Send us a photo of the piece and the packaging. We will reprint and resend it, or refund you, whichever you prefer. Do not pay to post it back unless we ask you to, and if we do ask, we cover the cost.
- Tracking says delivered but it is not there. Check with anyone else at the address and with neighbours first, because that finds it most of the time. If it is genuinely gone, tell us and we will lodge an enquiry with Australia Post and sort out a replacement or a refund.
- Tracking has not moved for a week. Email us. We will chase it. You do not need to wait for it to be officially declared lost.
Tell us within 30 days of delivery and this is straightforward. Reporting later does not remove your rights under the Australian Consumer Law, but it does make a transit claim harder to prove, so sooner is genuinely better.
Cancelling or changing an order
See the returns page, which covers cancellations, faults and change of mind together.
Something not covered here?
Email ethan@arrowhit.xyz and a real person will answer, usually within a day and always within 3 business days. If something has gone wrong with an order, say so plainly and we will sort it out.